CPD Sorted Bookit

Conflict and aggression. Two things that stop productivity.

Venue

Online Live Stream

Date

Thursday 18th June 2026

Time

09:00-12:00 GMT+2

Information

This course aims to develop the skills needed to navigate interpersonal dynamics by effectively managing conflict and delivering impactful feedback. Participants will learn to recognize behavior styles apply appropriate de-escalation and escalation techniques and use the Insights feedback model to foster constructive communication and drive positive change.

Presenter

Sarah Mackenzie

Sarah-Jane Mackenzie is a director in the W.Consulting Training and Professional Development division since 2007. She majored in marketing with the Institute of Marketing Management and was a member of senior management at Procter & Gamble as the market strategy and planning manager in South Africa and the UK. Sarah has 12 years’ experience in the global market in effective selling, strategy setting, marketing, relationship management, negotiations training , time management and communications.

She has conducted training throughout Western Europe and Middle East Africa on the above mentioned professional skills and has worked with both international and local companies.

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CPD Units

Hours verifiable CPD on full attendance

Price

R 500

Booking Deadline

Thursday 18th June 2026