CPD Sorted Bookit

Feedback and difficult conversations can be uncomfortable.

Venue

Online Live Stream

Date

Tuesday 3rd February 2026

Time

09:00 - 12:00 GMT+2

Information

To understand the communication process and the barriers to effective communication.
To learn active or empathic listening skills.
To discover how best to use feedback to deepen your understanding of what the other person is communicating.
To understand the Insights Simply Connect communications model.
To study the Insights G-FIVE guided communications process
To build awareness of the importance of language in communication.

Presenter

Sarah Mackenzie

Sarah-Jane Mackenzie is a director in the W.Consulting Training and Professional Development division since 2007. She majored in marketing with the Institute of Marketing Management and was a member of senior management at Procter & Gamble as the market strategy and planning manager in South Africa and the UK. Sarah has 12 years’ experience in the global market in effective selling, strategy setting, marketing, relationship management, negotiations training , time management and communications.

She has conducted training throughout Western Europe and Middle East Africa on the above mentioned professional skills and has worked with both international and local companies.

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CPD Units

3 Hours verifiable CPD on full attendance

Price

R 500

Booking Deadline

Tuesday 3rd February 2026